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SW1 Belgravia, SW3 Chelsea, SW7 South Kensington, SW10 West Brompton

TERMS & CONDITIONS

PLEASE ENSURE THAT YOU CHECK YOUR GARMENTS AT THE TIME OF COLLECTION. NO LIABILITY WILL BE ACCEPTED ONCE GARMENTS HAVE BEEN COLLECTED WITH EXCEPTION OF DELIVERIES WITH A WINDOW PERIOD OF 24HRS.

IF YOU ARE NOT SATISFIED WITH THE QUALITY OF THE CLEANING/PRESSING, IF APPROPRIATE WE SHALL REPROCESS YOUR GARMENT AT NO EXTRA COST.

PAYMENTS
In order for us to keep a competitive price we require that all services we provide are paid upon submission of your order in store. With the exception of orders that require a more detailed quote where we will notify the customer and request payment before proceeding. For home collection orders they will need to be paid prior to delivery. We accept all debit/credit cards and payments can be done via telephone or BACS. We do not accept cheques.

EVENTUALITIES
Herman’s work professionally to ensure the very best processes and procedures are employed to bring you a level of service second to none. However, as with all cleaners, there are certain situations and garment features that we must disclaim against. To that end, by using our service, you accept the following exclusions of liability:

  1. Eventualities caused by inherent defects in materials.
  2. Colour loss, colour bleeding and shrinkage due to defective dyes or materials.
  3. Damage to weak/tender fabrics or trimmings.
  4. Damage to buckles, beads, buttons, sequins and other trimmings.
  5. Damage caused due to missing or clear garment care labelling.

OUR LIABILITY TO ANY DAMAGED/LOST ITEMS SHALL NOT EXCEED (10) TIMES OUR CHARGE FOR CLEANING THE GARMENT REGARDLESS OF BRAND OR CONDITION.

We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. In the event of damage if we determine we are responsible then we will offer a service credit agreed by both parties.

If it is unclear who is responsible for the damage then we will arrange for an independent analysis by a fabric care research laboratory http://www.satra.co.uk. The fees of the analysis will be split by both parties and based on the result the fee will be paid in full by one of the party’s based on the resolution.

CCTV
For the protection of all involved and to ensure full accountability Herman’s uses a Full CCTV system to record garments going through our counter and we maintain these files for up to two weeks. To that end, any claim made against us after two weeks from the date of the submission of the order will not be accepted, but unlike the rest of the garment care industry, we will acknowledge any claims made against us within the initial two week period.

UNCOLLECTED ITEMS
Customer are politely informed that after a period of 3 months, any uncollected items will be disposed of with no further liability.

RIGHT OF REFUSAL
Herman’s reserved the right to refuse our service to any customer.

OFFERS
All offers, whether displayed on the website, advertisements, leaflets or any other means, subject to change at anytime

STATUTORY RIGHTS
These terms and conditions do not affect your statutory rights as a consumer.

Please send all complaints to complain@hermans.co and we will act upon it promptly.

Thank you for supporting local, small and independent businesses.